Delivery & Returns
Free delivery promotion is for orders with a minimum value of £35.00. This excludes international delivery addresses and refer to U.K standard delivery only.
For orders with an international shipping address, a bespoke shipping quote will be provided upon request. Send enquiries to info@carolinejaynemua.com
Caroline Jayne Makeup Artistry attempts to deliver all orders within 3 working days whenever possible. If the item is out of stock, we will contact you by email to either refund or amend your order.
We are focused on providing you with the best possible service. Should you wish to amend or cancel your order, we will do all that we can to assist you – we simply ask you to contact us as soon as possible after placing your order, providing us with your name, date of order, value of order and a description of products ordered. If your order has already been despatched it will not be possible to amend or cancel it at that point.
It is important to us that your order reaches you in perfect condition. Should this not be the case, we will happily arrange a return or exchange for you. If you have received a damaged item, please contact us within 14 days of receiving your order, clearly stating the problem with the order. Once the item has been returned to us, we will examine the product and notify you of your eligibility for a refund or exchange, within a reasonable period of time. The cost of returning the item to us is your responsibility unless it has been received in damaged condition. Should this be the case, postage will be reimbursed upon return delivery of the goods to Caroline Jayne Makeup Artistry.
